Mortgage Action Plan! What To Do If NatWest Rejects Your Mortgage Application

Are you struggling to work out your next move after Natwest has rejected your mortgage application? Let's look at viable alternatives and how to keep pushing forward with your property purchase.

Mortgage Action Plan! What To Do If NatWest Rejects Your Mortgage Application

Millions of people take out mortgage borrowing through NatWest. However, as with all lenders, eligibility criteria and policies mean some applicants are rejected.

In this guide, the Revolution Brokers team explains some of the common reasons you may have been turned down by NatWest and the best next steps.

For tailored help with your mortgage application following a refusal, please contact our mortgage brokers via phone at 0330 304 3040 or email us at

The Five Top Reasons NatWest Turns Down a Mortgage Application

While there can be many reasons to be refused a mortgage, the following are the five most frequent reasons an applicant is turned down.

  • Your deposit isn't large enough.

The NatWest policies mean you will need at least a 10% deposit as an absolute minimum. There are 5% mortgages on the market and even 100% mortgages if you have a guarantor, but you'll be highly unlikely to find them with this bank.

Note that NatWest does not offer guarantor mortgages, but they are available from many alternative lenders.

  • You have a bad credit history.

NatWest will usually turn down applicants with a CCJ or DMP on their file immediately. Each lender has different rules about the credit issues they categorise as severe, and NatWest is notoriously strict.

Being turned down for a NatWest mortgage due to bad credit does not mean that another lender won't happily approve your application.

  • You are starting a new job.

Income is always a crucial factor when applying for a mortgage, and some lenders will require you to have spent a minimum amount of time in your current role to be eligible to apply.

NatWest will usually turn down an applicant if you are about to start a new role. Their underwriters require at least one physical payslip to prove your income - even if you are due to begin very shortly and have an offer of work in writing.

Likewise, if you have just received a pay rise or promotion, the bank will usually refuse to consider your increased earnings in their affordability assessment.

  • You have used payday loans in the past.

Payday loans are considered high-risk finance, and NatWest is one of several high street lenders who will not offer a mortgage to anybody who has this borrowing on their credit file.

You can usually apply to NatWest if the loan was some years ago but are likely to have a rigorous assessment from the underwriter before offering to lend.

  • The survey returns a problem with the property.

It is possible to have an agreement in principle but be rejected at the final application stage, which can be very frustrating.

That could be because the survey reported a problem, such as the property being built from non-standard materials or not having the correct building accreditations. NatWest does not offer mortgages on modular buildings.

The good news is that even if you have been declined for several reasons or something not on this list, finding more suitable lending through the Revolution Brokers team is almost always possible.

Whether you need a specialist bad credit lender, a niche self-employed mortgage provider, or a lender who will accept a smaller deposit, our independent team will work through the circumstances to match you with the best option.

What Should I Do If NatWest Has Rejected my Mortgage Application?

It might be tempting to start immediately compiling a complaint or another application, but if you've been turned down for a mortgage, a considered approach is your safest bet.

Don't be tempted to start applying to other banks before consulting the mortgage advisors team. The chances are that if one high street bank has turned you down, another will too - and it's far better to use an experienced broker to work out a plan than to rack up numerous failed applications on your credit report.

Next, we'd suggest asking NatWest to explain why they have turned you down.

If you know the reasons and have copies of all surveys or reports compiled, it will help you find a better lender knowing which criteria you didn't meet with this particular bank.

Revolution Brokers is a whole-of-market broker - which means we aren't tied to any bank, lender or product and recommend any mortgage option we think is entirely suited to your requirements.

Give the team a call, and we'll help you identify the best options to get your application submitted to a lender who is much more likely to return a positive response.

Why Revolution Brokers?
  • Whole of market brokers

  • Mortgage that suits you

  • On time customer support


How does our broker-matching service work?

Like most high street banks, you'll need to wait around two weeks from the tie you apply to hear back.

Timescales can be significantly longer if there are any complications or further investigations required.

NatWest uses mortgage criteria very similar to other mainstream lenders. Provided you meet all the requirements, then yes, it's straightforward to get a mortgage.

However, those policies are inflexible, so it's often better to use a specialist lender recommended by an independent broker if you think there is any likelihood of being rejected by a high street bank.

Sometimes. If your mortgage is rejected for a reason outside of the valuation, the bank will usually refund your valuation fee.

However, if the rejection was because of something in the valuation report, unfortunately, you won't be able to get the costs back.

If you have a deposit gifted from an immediate family member, you can use these funds as a deposit on a NatWest mortgage.

Deposits from friends or less distant relatives can be rejected unless there is a paper trail evidencing that the person has no interest in the property.

Potentially, yes. If you have a gambling history, even as a primary income stream, you may be turned down for a mortgage.

If you have an agreement in principle, there is still a possibility that your mortgage will be rejected due to problems with the survey.

You can reassess your mortgage application at this stage and aren't tied to submitting a complete application if you find that another lender is more suitable or there are beneficial rates or terms available elsewhere.

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FCA disclaimer

The content included in our articles, blogs, web pages and news publications is based on information accurate at the time of writing. Note that policies and criteria can change regularly throughout the UK mortgage lending market, and it remains essential to contact the consultation team to receive up to date guidance. The information included on the Revolution Brokers site is not bespoke to any circumstances or individual application scenarios and therefore is not intended to be used as financial advice. The content we share is designed to be informative and helpful but cannot be relied upon to provide individual advice relevant to your mortgage requirements. All Revolution team members are fully qualified, trained and experienced to provide mortgage advice of an independent nature. We collaborate with lenders and providers who are regulated, authorised and registered with the Financial Conduct Authority (FCA). Should you require specific mortgage borrowing types, some products such as buy to let mortgages may not be FCA regulated. The Revolution team can provide further information about regulated and unregulated lending as required. Please remember that a mortgage is a debt which is secured against your home or property. Your home can be at risk of repossession if you do not keep up with the repayments or encounter any other difficulties in managing your mortgage borrowing responsibly. This also applies to any remortgage or home loan secured against your property, including equity release products.

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